Terms and Conditions of Sale

1. Purpose and scope

These Terms and Conditions of Sale (hereinafter "TCS") govern exclusively the paid plans offered by MYWIE to adult natural persons acting as consumers, for private, non-professional use.

These TCS supplement the Terms of Use (TOU), available at /conditions, which govern general use of the platform, including the free version. In the event of any conflict, the TCS prevail for everything relating to paid services. /conditions

Any subscription to a paid plan constitutes full and unreserved acceptance of these TCS.

2. Seller identification

Hayati est édité par MBMemory, au capital de 5 000 €, immatriculée au RCS de La Rochelle sous le numéro 107 568 867 (SIRET 107 568 867 00017, N° TVA FR29107568867), dont le siège social est situé 220 avenue Carnot, 17000 La Rochelle, France.

EU VAT number FR29107568867.

Publication director Représentant légal de MBMemory.

Sales and customer service contact contact@mywie.fr.

3. Description of plans

MYWIE offers three plans

• Essential plan — free, no commitment. Governed exclusively by the TOU.
• Family plan — monthly subscription of €9.99 incl. VAT/month, no commitment, cancellable at any time. Includes extended family features, multi-member sharing and priority access to new features.
• Legacy Plan — one-time purchase with lifetime access. Promotional launch price: €249 including tax (instead of €490 including tax) for the first 1,000 validated subscriptions, in chronological order of payment (see §4). Beyond this threshold, the standard price of €490 including tax automatically applies. It includes all MYWIE functionalities definitively for the account holder, the designated trusted person and transmission to heirs according to the terms described in the T&Cs.

Up-to-date details of features included in each plan are available on /pricing. /pricing

5. Order process

The order follows four steps: (i) plan selection on /pricing, (ii) account creation or login, (iii) acceptance of these TCS and secure payment, (iv) email confirmation.

A confirmation email summarising the order, price, billing frequency where applicable, and the right of withdrawal (see section 7) is sent without delay to the registered address.

For the Family plan, each monthly period is paid online via Stancer (the amount shown at checkout). Automatic renewal with a saved card may be offered later; until then, a new online payment is required to extend access. For the Heritage plan, payment is a single full payment on the day of the order.

If payment for a Family period is not confirmed when it falls due, access to paid features may be suspended after seven (7) calendar days. Account data is not deleted.

6. Duration, renewal and cancellation

An order has five steps: (i) choose a plan on /pricing, (ii) create an account or sign in, (iii) accept these Terms and, if you want immediate access, waive the right of withdrawal, (iv) pay on Stancer’s secure hosted page, (v) return to MYWIE and receive confirmation (by email and/or in the account) once payment is validated.

A confirmation email summarising the order, the price, the billing frequency where applicable, and the right of withdrawal (see article 8) is sent without delay to the address you gave, as soon as Stancer confirms payment.

7. Right of withdrawal

Family plan

The subscription is taken out for one month. Each period starts after payment is confirmed. You can cancel at any time from My account: cancellation takes effect at the end of the period already paid; no paid period is refunded pro rata. Without a new payment when the period ends, paid access is not extended.

Legacy Package

Subscribed for an indefinite period for life (lifetime of the MYWIE service). No tacit renewal. In the event of shutdown of the MYWIE service, a complete data portability procedure (encrypted export) is provided at no additional cost.

8. Refunds

If withdrawal is validly exercised (section 7), MYWIE refunds all amounts paid within a maximum of fourteen (14) days of receiving the statement, using the same payment method as the order, unless otherwise agreed.

No refund is due in the event of express waiver of the right of withdrawal (see section 7), or cancellation of a monthly subscription during the current period.

Express waiver: MYWIE being a digital service with immediate execution, the customer who wishes to benefit from access to paid features before the expiration of the withdrawal period is invited to check an express waiver box at the time of payment (art. L.221-28 13° of the Consumer Code). In this case, the right of withdrawal is lost from the start of the performance of the service.

9. Legal warranties

Customers benefit by law from the legal conformity warranty (Art. L.217-3 et seq. of the French Consumer Code) applicable to digital content and services, as well as the warranty against hidden defects (Art. 1641 et seq. of the French Civil Code).

Any warranty claim must be sent to contact@mywie.fr.

10. Service availability

MYWIE uses reasonable means to ensure continuous access to the service. It cannot however be held liable for interruptions due to planned maintenance, force majeure or third-party network failure.

The service is hosted in France with a European hosting provider. No customer data is transferred outside the European Union. contact@mywie.fr.

11. Personal data

Personal data processing is described in the GDPR policy. Billing data is retained for ten (10) years in accordance with French accounting and tax obligations.

The service is hosted in France, with a European host. No customer data is transferred outside the European Union.

12. Mediation and disputes

Le traitement des données personnelles est décrit dans la politique RGPD. Les données de facturation sont conservées dix (10) ans conformément aux obligations comptables et fiscales françaises.

13. Applicable law

These TCS are governed by French law. Any dispute relating to their formation, interpretation or performance falls within the jurisdiction of the competent French courts, subject to more favourable provisions for the consumer. CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice.

Mediator contact details CM2C, 49 rue de Ponthieu, 75008 Paris — contact@cm2c.net — 01 89 47 00 14.

The customer can also use the European online dispute resolution platform https:///ec.europa.eu/consumers/odr.

14. Changes to these Terms

MYWIE reserves the right to update these TCS to reflect legal, regulatory or offer changes. Any material change is notified by email to affected customers at least thirty (30) days before it takes effect, and allows the customer to cancel their subscription free of charge if they do not accept the new terms.

15. Contact

MYWIE reserves the right to modify these General Terms and Conditions to take into account legal or regulatory developments or its offer. Any substantial modification is notified by email to the customers concerned at least thirty (30) days before its entry into force, and allows the customer to terminate their subscription free of charge if they do not accept the new conditions.

16. Contact

For any questions relating to these General Terms and Conditions, an order or a refund

Email contact@mywie.fr

Mail 220 avenue Carnot, 17000 La Rochelle, France.